About Us

 K-PLAN TEL is headquartered in Bohemia, New York and serves a broad customer base across the nation. Their technological expertise and proficiency with NEC products has benefited business communication needs since 1976. Many of the K-PLAN TEL employees have been with the company for more than 10 years, a testament to our integrity and sound business principles.

Customer Service Department/Tech Support

The K-PLAN TEL mission, to maintain superior customer service, is exemplified by personalized customer attention. Fast, convenient and timely service is the cornerstone of K-PLAN TEL's customer-focused approach.
Our personnel not only provide expert knowledge, but are comprised of a team that understands the needs within the business community. We will work with you through the purchasing and delivery process to ensure your order suits your needs.
We don't stop there though! Complimentary tech support is available for all customers, whether it's an installation question or general technical assistance.

Refurbishing, Assembly & Cleaning

 Purchasing refurbished equipment is a sound, economical decision. Refurbished equipment saves you 30-65% of the costs associated with new equipment and is also environmentally-friendly.
Off-service telecom equipment is acquired from liquidators and customers who upgrade existing equipment. Every NEC product is carefully tested for functionality and quality. Those that pass the initial test are thoroughly cleaned, repaired and replaced as necessary.
K-PLAN TEL guarantees all refurbished equipment is tested extensively to ensure only the highest quality equipment is sold to our customers. This emphasis on excellence is backed by a standard 180-day warranty and includes an optional extended one-year warranty with advance replacement.

Warehouse

Convenience is a priority guaranteed by our on-site warehouse. This 6,000 square foot warehouse stores thousands of NEC replacement parts. The depth and variety of our stock enables K-PLAN TEL to diagnose and repair your equipment in a timely manner.
Additionally, should an emergency occur, we also have the ability to ship equipment and replacement parts to you overnight.

Repair & Diagnostics

K-PLAN TEL diagnoses and repairs all equipment in-house with reliable, professional and friendly service.Thousands of replacement parts are available in our warehouse, and as an exclusive NEC dealer, we know NEC products. Our team provides timely service and all repairs are backed by a 180-day warranty.
Certain repairs may not be offered by K-PLAN TEL. In these instances, we will notify the customer and upon approval, the equipment will be sent directly to NEC for repair.

 

Back